This Subscription Policy ("Policy") governs the terms and conditions for subscription products sold by UPAIRY LIMITED ("we," "us," or "our"), a New Zealand registered company. This Policy applies in addition to our Terms of Service, Privacy Policy, and Return & Refund Policy.
By purchasing a subscription product or any product that includes a free trial that converts to a subscription, you agree to this Policy.
If any term in this Policy conflicts with our Terms of Service regarding subscription-specific matters, this Policy controls.
We offer the following subscription products:
- Billing frequency: Every 30 days
- Recurring price: $33.99 USD per shipment (often + shipping)
- Free trial included with eligible purchases: When you purchase Potty Training Underwear, your order includes a free first bottle of Tummy Gummies. Your subscription begins on the date of your order, and you will be charged $33.99 every 30 days starting 30 days after your order date, unless you cancel before that first rebill.
By subscribing, you authorize us to automatically charge your payment method for future shipments at the frequency and price selected at checkout. Subscriber pricing or perks (where advertised) apply only for the duration of your active subscription.
When you purchase a qualifying product (e.g., Potty Training Underwear) that includes a Tummy Gummies free trial:
You can cancel your Tummy Gummies subscription at any time before the first
rebill (within the 30-day free trial window) at no cost and with no further
charges.
To cancel before the first rebill:
If you cancel before your free first bottle of Tummy Gummies has shipped, we reserve the right to remove the gummies from your order. Any other items will ship as normal. If your free first bottle has already shipped at the time of cancellation, it is yours to keep at no charge.
Only one Tummy Gummies free trial may be redeemed per household, unless otherwise stated in a specific promotion.
We will email you a renewal reminder 3–5 days before each rebill, including:
This notification is sent automatically. Please ensure your email on file is current.
If a payment fails (e.g., expired card, insufficient funds):
We may change subscription pricing from time to time. We will notify you by email at least 30 days before any price change takes effect. You may cancel before the new price applies if you do not wish to continue.
You can manage your subscription at any time via the Customer Portal at: https://www.upairy.com/a/loop_subscriptions/customer
Through the portal you can:
You may cancel your subscription at any time before the next billing cycle without penalty or fee. Cancellation is effective immediately:
If for any reason you are unable to use the Customer Portal, you may cancel by:
Upon cancellation you will receive a confirmation email. If you do not receive this email within 24 hours, please contact us at hello@upairy.com.
For Tummy Gummies subscription rebill shipments after the first free bottle:
If any subscription shipment arrives damaged or incorrect, please contact us at hello@upairy.com within 7 days of delivery for a free replacement.
All subscriptions renew automatically every 30 days until cancelled by the customer using the methods in Section 6. We will send pre-renewal email reminders as described in Section 4.2.
We reserve the right to terminate or pause any subscription at our discretion, including for:
Where we terminate your subscription, we will notify you by email and refund any prepaid amounts for shipments not yet dispatched.
The following provisions apply where required by mandatory consumer protection law in your jurisdiction. These rights are in addition to, and not in place of, the general policy above.
In accordance with California Business and Professions Code §17600 et seq. (the Automatic Renewal Law / SB-313):
US customers retain all rights under applicable federal and state consumer protection laws, including the FTC Act and your state's unfair and deceptive practices statutes.
In accordance with the Consumer Rights Directive (2011/83/EU):
In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Digital Markets, Competition and Consumers Act 2024 (DMCC):
Australian customers retain all rights under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010), including the consumer guarantees in respect of product quality, fitness for purpose, and accurate description.
New Zealand customers retain all rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.
Canadian customers retain all rights under the Consumer Protection Act of their province of residence and federal consumer protection law.
We may update this Policy from time to time. Material changes — including changes to pricing, billing frequency, cancellation methods, or refund policy — will be communicated to active subscribers by email at least 30 days before taking effect. Continued use of your subscription after the effective date constitutes acceptance.
The most current version of this Policy is always available at [LINK].
For any questions, concerns, or issues regarding your subscription:
Email: hello@upairy.com Response Time: Within 1–2 business days Mailing Address: 14a Romaine Rd, Churton Park, Wellington, New Zealand Company: UPAIRY LIMITED
UPAIRY LIMITED — New Zealand registered company. This Subscription Policy is designed to provide clear, transparent terms for all our subscribers across the markets we serve.