By placing an order with UPAIRY LIMITED, you confirm that you have read, understood, and agreed to be legally bound by this Shipping Policy, our Refund Policy, and Terms of Service. This Shipping Policy constitutes a binding agreement between you and UPAIRY LIMITED.
Jurisdiction: Governed by the laws of the jurisdiction where UPAIRY LIMITED is registered, without regard to conflict of law rules, unless otherwise required by applicable consumer protection laws.
Disputes: For U.S. customers, disputes may be resolved via binding arbitration under the American Arbitration Association (AAA) Consumer Rules; for all others, per our Terms of Service
Eligibility: Customers must be 18 years or older to place an order
Standard Orders: Processed within 1–3 business days
Peak Seasons: Processing may extend to 5 business days during holidays and major promotions
Business Days refer to Monday through Friday, excluding public holidays.
USA: 4–7 business days (HI, AK, and military addresses may take 3–6 additional days)
UK, Europe, Australia: 4–8 business days
Canada: 4–8 business days
Rest of World: 5–10 business days
Note: Timeframes are estimates and may vary due to customs, weather, or carrier-related delays.
We have free shipping on all orders above $55USD or equivalent. This free shipping code cannot be combined with product discounts. The larger discount is always applied.
We cover all duties, tariffs, and import fees on your behalf to ensure a smooth delivery. Customers will not be charged additional fees upon delivery.
However, international customers acknowledge that:
Packages may be held by customs
Delivery timelines may be extended by regulatory processing
Tracking Information: Sent via email within 24–48 hours of dispatch
Tracking Page: Accessible from the confirmation email
Carrier Updates: Real-time status available on our website and carrier websites
Delivery Confirmation: A package marked "Delivered" by the carrier is considered proof of delivery
Orders can be cancelled or updated within 6 hours of placement. After that, modifications may not be possible.
If delivery fails due to incorrect address, refusal to accept, or absence of recipient:
Package will be returned to UPAIRY LIMITED at customer's expense
Reshipping costs and applicable duties will be deducted from any refund
If tracking shows "Delivered" but the customer hasn’t received the item:
Check all delivery locations (porch, mailbox, neighbors)
Wait 24 hours – carriers may mark as delivered prematurely
Contact Us at hello@upairy.com within 7 days of the delivery date
Documentation required:
Order number
Photos of delivery location
Signed affidavit (we will provide a form)
Photograph package before opening
Document all damage
Save original packaging
Email hello@upairy.com within 48 hours of delivery with:
Order number
Photos of damage and packaging
Description of the issue
UPAIRY LIMITED’s liability is limited to:
Maximum: Purchase price of the ordered products
Exclusions: No liability for consequential, incidental, or punitive damages
Time Limit: Claims must be filed within 30 days of delivery
Proof: Claims must include sufficient evidence
We are not responsible for delivery issues caused by:
Natural disasters
Government interventions (customs holds, import bans)
Labor strikes or carrier disruptions
Civil unrest, terrorism, war
Technology failures or pandemic-related issues
By ordering, customers accept the risk of:
Delays beyond estimated timelines
Customs seizure or return of packages
Package theft after successful delivery
Additional international costs
Product condition affected by extended transit
AVS Verification: Billing and shipping address must match
Suspicious Orders: May require ID verification
High-Value Orders: May include signature on delivery
Tamper-Proof Packaging used for sensitive or high-value shipments
Email: hello@upairy.com
Response Time: 24–48 business hours
Include in all correspondence:
Order number
Photos (if relevant)
Tracking number
Description of the issue
This policy may be updated at any time. Continued use of our services constitutes acceptance of any changes. We notify recent customers of material changes via email.
This Shipping Policy functions alongside:
Return & Refund Policy
Terms of Service
Privacy Policy
If policies conflict, precedence is given in this order:
Terms of Service
Return & Refund Policy
Shipping Policy
Privacy Policy
By placing an order, you acknowledge:
☑️ Delivery times are estimates, not guarantees
☑️ International packages may incur customs delays
☑️ You are responsible for entering the correct address
☑️ You will contact us first before initiating disputes or chargebacks
☑️ Delivery confirmation equals successful delivery
☑️ You understand the investigation process for lost/damaged packages
☑️ You accept our liability limitations and force majeure terms
☑️ You are 18 years or older
☑️ You agree to arbitration and jurisdiction provisions in our Terms of Service
☑️ We may verify high-risk or high-value orders
For questions, contact us at: hello@upairy.com