Get answers to common questions, track your order, or reach our team directly — email us anytime, we reply within 24-48 hours.
Find your tracking number in your shipping confirmation email, or look it up below.
Enter your order number or tracking code above — both are in your order confirmation email. Tracking can take 24–48 hours to update after dispatch.
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We'll reply to your email, usually within 24-48 hours.
Email us directly and we'll reply within 24-48 hours. Include your order number if you have one.
hello@upairy.comSkip, pause, swap products, update your address, or cancel — all from your account.
Manage subscription →The fastest way to reach us is by email at hello@upairy.com, or by using the message form above. We reply within 24-48 hours.
Orders are processed and shipped within 1–2 business days. You'll get a confirmation email with tracking as soon as it's on the way.
Delivery within the US usually takes 5–8 business days after dispatch. International orders typically arrive in 5–14 business days, depending on the destination.
Use the Track your order box near the top of this page, or the tracking link in your shipping email. Tracking can take 24–48 hours to show movement after dispatch.
We start processing orders quickly, so email us as soon as you can — ideally within 24 hours of ordering — and we'll do our best to update or cancel it before it ships. Once it's dispatched, please use our 75-day guarantee instead.
Yes — we ship worldwide. International delivery usually takes 5–14 business days, and any local duties or import taxes are the customer's responsibility.
Orders are dispatched from our fulfilment partner overseas, which is why international delivery windows run a little longer than a domestic order would.
If your order hasn't shipped, email hello@upairy.com with your order number and the corrected address. For subscriptions, change your address anytime under Manage subscription.
Log in to your account and open Manage subscription to skip, pause, change how often your gummies arrive, or cancel anytime. Prefer a hand? Email hello@upairy.com with your order number and we'll sort it for you.
This usually means you're logged into a different email than the one used at checkout. Check the inbox that received your order confirmation, or email us the charge date and amount and we'll track it down within 24-48 hours.
It's all editable under Manage subscription in your account — set how often your gummies arrive, change your quantity, or update your delivery address. Changes apply to your next unshipped order.
Open Manage subscription and choose Skip next order or Pause. Do it before your renewal date (shown on the subscription) and you won't be billed for that cycle.
Your card is charged on your renewal date — the same date each cycle, shown under Manage subscription. We'll email you a reminder before every renewal so it's never a surprise.
Modern disposables wick wetness away so fast that your child never feels when they've gone — and that missing feeling is the exact signal potty training depends on. UpAiry pants are 100% cotton with a soft 3-layer build that lets your child briefly feel the wetness, so their brain links the urge with what happens next. That feedback loop is what helps the habit click — most families report visible progress in the first week and full training in weeks, not months.
Sizes go by weight: S fits 7–20 lbs (3–9 kg), M fits 22–35 lbs (10–16 kg), and L fits 37–55 lbs (17–25 kg). If your child is between sizes, size up for comfort. The full size chart is on the product page.
Yes — they're built for daily washing. Machine wash warm (40°C), then lay flat or hang to dry (don't tumble dry), and use non-chlorine bleach only if you ever need it. One tip: wash them twice before first use — the cotton becomes more absorbent after a couple of washes.
Most families start with the 5-pair pack (our most popular) so there's always a clean rotation through accidents and laundry. If you're going full-time, the 10-pair bundle keeps you covered between washes.
They hold a lot — parents often tell us their child can fully wee in them without leaks onto the floor or car seat. But they're 100% cotton training pants, not diapers, so they let your child feel the wetness (that's the point) and won't lock away a full release the way a disposable does. For naps and overnight, we recommend adding an absorbent insert.
You can. Because little ones move around so much in their sleep, we recommend pairing them with an absorbent insert or booster overnight for extra protection.
Yep — they'll contain it. If there's a number two, just shake the solids into the toilet and pop the pants straight in the wash. They're fully machine washable and reusable.
Every child is different, but most show readiness between around 18 months and 3 years — staying dry for longer stretches, showing interest in the toilet, or telling you when they've gone. If you're seeing those signs, that's your green light.
Tummy Gummies are a daily 3-in-1 gut-support gummy for kids aged 4 and up. They combine a prebiotic (kiwifruit powder), a probiotic (Bacillus coagulans), and a postbiotic (heat-treated Lactobacillus paracasei) to support gentle digestive regularity, healthy bowel habits, tummy comfort, and a balanced gut microbiome. They're a gentle daily routine — not a laxative or a quick fix.
Two gummies a day. They can be taken any time that fits your routine. Don't exceed the recommended serving, and check with your pediatrician before starting any supplement — especially if your child has a health condition.
Yes — two gummies a day works any time, with or without food. If your child has a sensitive stomach, taking them with a meal can help.
Please check with your child's doctor or pharmacist before combining any supplement with medication. We can't give medical advice, but your healthcare provider can advise on your specific situation.
Keep the bottle sealed in a cool, dry place, away from direct sunlight and out of reach of children.
Every child's gut is different, so give it consistent daily use rather than expecting an overnight change — the benefits of a balanced gut build over time. Daily consistency is what matters most.
Tummy Gummies are a 3-in-1 formula: kiwifruit powder (a prebiotic, 250 mg), Bacillus coagulans (a probiotic, 10 mg), and heat-treated Lactobacillus paracasei (a postbiotic, 20 mg) — together supporting gentle digestive regularity and a balanced gut. The full ingredient and allergen panel is on the label and product page.
Please check the full ingredient and allergen panel on the label and product page if your child has any allergies — it's the most accurate, up-to-date source for free-from details.
They're made from 100% cotton in a soft, breathable 3-layer construction — no plastics. That's what makes them gentle on sensitive skin, reusable for months, and fully machine washable.
We're in the process of securing third-party certifications and don't have them finalised yet — it's something we're actively working on. In the meantime, our training pants are 100% cotton, and Tummy Gummies use well-studied, kid-appropriate ingredients at meaningful doses.
Our training pants are made from 100% cotton overseas (in China). Tummy Gummies are produced for us by a supplement manufacturer to standard supplement-grade requirements.
The FDA doesn't approve dietary supplements before they're sold, so no supplement — including Tummy Gummies — is "FDA approved." These statements haven't been evaluated by the FDA, and Tummy Gummies aren't intended to diagnose, treat, cure, or prevent any disease.
UpAiry products are only sold through our official website. Listings on Amazon, eBay, or other marketplaces aren't authorised by us and may be counterfeits or lookalike brands that don't use our Feel & Learn technology. To be sure you're getting the real thing, always order direct from upairy.com.
Every order is backed by our 75-day risk-free guarantee. If you're not happy within 75 days, just email us and our team will sort you out with a refund — there's no need to ship anything back. We simply ask that you donate any unused items rather than returning them, and we run free-trial offers on Tummy Gummies from time to time. See our refund policy for the full details.
Email hello@upairy.com with your order number and what went wrong, and our team will take care of it. Since we don't require returns, approved refunds go back to your original payment method — usually within a few business days.
Prices can vary by promotion, bundle, and the specific landing page an ad points to. The price at checkout is always the price you pay — if you saw a specific offer, send us the link and we'll make sure you get it.
All major payment methods — credit and debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay. Everything is processed securely at checkout.
One discount code per order, so codes can't be stacked. Just use the one that gives you the best deal.
Potty-training tips, subscriber perks, and product updates — straight to your inbox.
These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease. Consult your healthcare provider before starting any supplement, especially if your child is taking medication or has a medical condition.